This page was exported from Free Exams Dumps Materials [ http://exams.dumpsmaterials.com ] Export date:Wed Dec 4 8:37:51 2024 / +0000 GMT ___________________________________________________ Title: ITIL-4-Foundation Exam Study Guide Free Practice Test LAST UPDATED DATE Jun 23, 2022 [Q221-Q237] --------------------------------------------------- ITIL-4-Foundation Exam Study Guide Free Practice Test LAST UPDATED DATE Jun 23, 2022 The New ITIL-4-Foundation 2022 Updated Verified Study Guides & Best Courses NO.221 Which is provided by the ‘engage’ value chain activity?  Ensuring that stakeholder expectations for quality are met  Ensuring that stakeholder needs are understood by the organization  Ensuring that service components are available when needed  Ensuring that services are operated to meet agreed specifications NO.222 What should be used to set user expectations for request fulfilment times?  The consumer demand for the service  The time that the customer indicates for service delivery  The service levels of the supplier  The time needed to realistically deliver the service NO.223 Which statement about outcomes is CORRECT?  Outcomes help service consumers achieve outputs  Outcomes are one or more services that fulfil the needs of a service consumer  Service providers help service consumers achieve outcomes  Helping service consumers achieve outcomes reduces service provider costs NO.224 How should automation be implemented?  By initially concentrating on the most complex tasks  By optimizing as much as possible first  By replacing human intervention wherever possible  By replacing the existing tools first NO.225 Identify the missing word in the following sentence.The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.  relationships with suppliers  configuration of services  skills of people  authorization of changes Explanation/Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/service-configuration- management-itil-4/NO.226 What are the three phases of ‘problem management’?  Problem logging, problem classification, problem resolution  Incident management, problem management, change enablement  Problem identification, problem control, error control  Problem analysis, error identification, incident resolution NO.227 Which is the CORRECT explanation of the ‘R’ role in a RACI matrix?  This role ensures that activities are executed correctly  This role has ownership of the end result  This role is involved in providing knowledge and input  This role ensures the flow of information to stakeholders NO.228 Which type of change is MOST LIKELY to be initiated as part of the ‘service request management’ practice?  A normal change  An emergency change  A standard change  A change model NO.229 What considerations influence the supplier strategy of an organization?  Contracts and agreements  Type of cooperation with suppliers  Corporate culture of the organization  Level of formality NO.230 Which statement about change authorization is CORRECT?  A change authority should be assigned to each type of change and change model  Centralizing change authorization to a single person is the most effective means of authorization  The authorization of normal changes should be expedited to ensure they can be implemented quickly  Standard changes are high risk and should be authorized by the highest level of change authority NO.231 Identify the missing words in the following sentence.When an organization has decided to improve a service, it should start by considering [?].  existing information  new methods  additional measurements  revised processes NO.232 Which statement about the ‘change enablement’ practice is CORRECT?  Standard changes are those that need to be scheduled, assessed and authorized following a standard process  Normal changes are triggered by the creation of a change request which can be created manually or automated  Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly  There should be a separate change authority for standard changes which includes senior managers who understand the risks involved NO.233 Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?  Service configuration management  Service desk  IT asset management  Monitoring and event management NO.234 Which is the addition, modification or removal of anything that could have an effect on services?  A change  An event  An incident  A problem NO.235 Which guiding principle recommends collecting data before deciding what can be re-used?  Focus on value  Keep it simple and practical  Start where you are  Progress interactively with feedback NO.236 Which activity is NOT recommended by the start where you are’ guiding principle?  Involving people who are not familiar with a service when observing and assessing its activities  Applying risk management when considering to introduce new processes  Using source data to avoid any unintentional data distortion found in reports  Discarding existing processes before assessing their usefulness NO.237 Which practice provides a communications point for users to report operational issues, queries and requests?  Incident management  Continual improvement  Service desk  Relationship management The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.https://www.bmc.com/blogs/itil-service-desk/ Loading … ITIL ITIL-4-Foundation Exam Syllabus Topics: TopicDetailsTopic 1Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business ValueTopic 2A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And ServicesTopic 3The Guiding Principles Of ITIL 4 The Four Dimensions Of Service ManagementTopic 4Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To ValueTopic 5How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes   Get Prepared for Your ITIL-4-Foundation Exam With Actual 462 Questions: https://www.dumpsmaterials.com/ITIL-4-Foundation-real-torrent.html --------------------------------------------------- Images: https://exams.dumpsmaterials.com/wp-content/plugins/watu/loading.gif https://exams.dumpsmaterials.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2022-06-23 09:48:07 Post date GMT: 2022-06-23 09:48:07 Post modified date: 2022-06-23 09:48:07 Post modified date GMT: 2022-06-23 09:48:07