QUESTION 129
Which type of change is MOST LIKELY to be initiated as part of the ‘service request management’ practice?

QUESTION 130
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

QUESTION 131
Which guiding principle recommends coordinating all dimensions of service management?

QUESTION 132
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

QUESTION 133
What is the primary focus of business capacity management?

QUESTION 134
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

QUESTION 135
What should a release policy include?

QUESTION 136
Which practice has a purpose that includes aligning the organization’s practices and services with changing business needs?

QUESTION 137
Which is considered by the ‘partners and suppliers’ dimension?

QUESTION 138
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions m service quality?

QUESTION 139
Which statement about the ‘four Ps’ of service design is CORRECT?

QUESTION 140
Which of these should be logged and managed as a problem?

QUESTION 141
Which practice coordinates the classification, ownership and communication of service requests and incidents?

QUESTION 142
Which is a service request?

QUESTION 143
Which does the ITIL service value system discourage?