This page was exported from Free Exams Dumps Materials [ http://exams.dumpsmaterials.com ] Export date:Thu Nov 21 14:28:44 2024 / +0000 GMT ___________________________________________________ Title: [Jun-2022 Newly Released] Pass ITIL-4-Foundation Exam - Real Questions & Answers [Q129-Q143] --------------------------------------------------- [Jun-2022 Newly Released] Pass ITIL-4-Foundation Exam - Real Questions and Answers Pass ITIL-4-Foundation Review Guide, Reliable ITIL-4-Foundation Test Engine ITIL ITIL-4-Foundation Exam Syllabus Topics: TopicDetailsTopic 1A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And ServicesTopic 2Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To ValueTopic 3The Guiding Principles Of ITIL 4 The Four Dimensions Of Service ManagementTopic 4Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business ValueTopic 5How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes   QUESTION 129Which type of change is MOST LIKELY to be initiated as part of the ‘service request management’ practice?  A normal change  An emergency change  A standard change  A change model Explanation/Reference:QUESTION 130Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?  Information security management  Change enablement  Problem management  Service configuration management QUESTION 131Which guiding principle recommends coordinating all dimensions of service management?  Start where you are  Think and work holistically  Keep it simple and practical  Progress iteratively with feedback QUESTION 132A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?  Incident management  Service level management  Service request management  Change enablement QUESTION 133What is the primary focus of business capacity management?  Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology  Review of all capacity supplier agreements and underpinning contracts with supplier management  Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services  Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion QUESTION 134Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?  Service relationship management  Service consumption  The service value system  The’release management’ practice QUESTION 135What should a release policy include?  The process owner and process manager for each type of release  The roles and responsibilities for incident and problem resolution  The naming convention and expected frequency of each type of release  The naming convention for all configuration items (CI) recorded in the configuration management system (CMS) QUESTION 136Which practice has a purpose that includes aligning the organization’s practices and services with changing business needs?  Relationship management  Continual improvement  Service configuration management  Service level management QUESTION 137Which is considered by the ‘partners and suppliers’ dimension?  Using artificial intelligence  Defining controls and procedures  Using formal roles and responsibilities  Working with an integrator to manage relationships QUESTION 138Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions m service quality?  Incident management  Change enablement  Service level management  Continual improvement QUESTION 139Which statement about the ‘four Ps’ of service design is CORRECT?  Processes refers to skill and training  Partners refers to suppliers and vendors  People refers to technology and tools  Products refers to producers and metrics QUESTION 140Which of these should be logged and managed as a problem?  Trend analysis shows a large number of similar incidents  A user requests delivery of a laptop  A monitoring tool detects a change of state for a service  ‘Continual improvement’ needs to prioritize an improvement opportunity QUESTION 141Which practice coordinates the classification, ownership and communication of service requests and incidents?  Supplier management  Service desk  Problem management  Relationship management QUESTION 142Which is a service request?  Requesting a workaround for an issue  Requesting information about how to create a document  Requesting an enhancement to an application  Requesting investigation of a degraded service QUESTION 143Which does the ITIL service value system discourage?  Coordinated authorities and responsibilities  Organizational silos  Interfaces among practices  Organizational agility ExplanationArchitecture of the ITIL SVS specifically enables flexibility and discourages siloed working. This is because the service value chain and practices do not form a fixed, rigid structure, but rather they can be combined in multiple value streams to address the needs of the organization in a variety of scenarios, with open flow of communication across the many interfaces.Reference: https://www.bmc.com/blogs/itil-service-value-system/ Loading … 100% Free ITIL-4-Foundation Daily Practice Exam With 462 Questions: https://www.dumpsmaterials.com/ITIL-4-Foundation-real-torrent.html --------------------------------------------------- Images: https://exams.dumpsmaterials.com/wp-content/plugins/watu/loading.gif https://exams.dumpsmaterials.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2022-06-23 11:31:55 Post date GMT: 2022-06-23 11:31:55 Post modified date: 2022-06-23 11:31:55 Post modified date GMT: 2022-06-23 11:31:55