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[Dec-2022] Practice Oracle 1Z0-1037-21 exam. Online Exam Practice Tests with detailed explanations! Pass 1Z0-1037-21 with confidence! [Q15-Q37]

Practice Oracle Knowledge Management Cloud 1Z0-1037-21 exam. Online Exam Practice Tests with detailed explanations! Pass 1Z0-1037-21 with confidence!

1Z0-1037-21 - Oracle Knowledge Management 2021 Implementation Essentials Practice Tests 2022 | DumpsMaterials

Q15. Which two statements are true about Knowledge Advanced views? (Choose two.)

In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

Views do not depend on the number and purpose of the interface that your organization uses.

In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.

View cannot be renamed or deleted but only modified.

Q16. Which two statements are true about the Connect Common Object Model? (Choose two.)

An array object is a collection of primary objects.

Primary objectscontain either primitive data types or sub-objects.

Sub-objects contain only primitive data types.

CRUD operations can be performed on sub-objects only through their parent primary object.

Primary objects have only independent life cycles.

Q17. Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. FetchContact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with “A”.
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet allthe requirements?

String queryString = “USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like ‘A%’ ORDER BY Contact.Name.First;

String queryString = “USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHEREC.Name.First like ‘A%’ ORDER BY Contact.First;

String queryString = “USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = ‘A%’ ORDER BY Contact.Name.First;

String queryString = “USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like ‘A%’ ORDER BY Contact.Name.First;

Q18. You enter a word in the Manage Search Query tool field “Tune a Question” that Knowledge Advanced does not recognize.
Which statement is true?

The tuning process automatically corrects it.

You must check if alternative synonyms exist.

You must correct the spelling manually.

Knowledge Advanced does not accept words that are not in the dictionary.

Q19. Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

Product/Category

Keywords

Status

Access Level

Assigned account value

Attachments

Summary

Display Position

Q20. Which two features can you use toconnect output levels in a report? (Choose two.)

drill-down filters

grouping

drill-down links

variables

dashboards

Q21. Which three types of answers can be added to the knowledge base? (Choose three.)

XML

TEXT

HTML

URL

File Attachment

Q22. You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

Standard report

Dashboard report

Cross Tabs report

Cumulative report

Custom report

Q23. Which three statements are true bout the limitations of Connect Web Services? (Choose three.)

When executing a query against a report database, a maximum of 20,000 rows can be returned.

When executing aquery against an operational database, a maximum of 20,000 rows can be returned in a single request.

The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.

When executing a query against a report database, a maximum of 100,000 rows can be returned.

When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.

The combination of the multi-object Create, Get, Update & Destroyoperations and the Batch operations is limited to 10,000 total input objects per SOAP request.

Q24. Which two queues have manual pull policy? (Choose two.)

Last In First Out (LIFO)

Round Robin (All)

Manual

Standard

Round Robin (Logged in)

Q25. What two factors are responsible for ranking of an answer? (Choose two.)

display position

number of answers linked to that answer

number of searches for that answer article

solved count based on customer activity

Q26. How is unconditional linking different from conditional linking for a linked column in a report?

Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.

Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.

Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.

Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.

Q27. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

In the Platinum SLA modify the total incident count to 100 and save it.

Rename the Platinum SLA, change the total incident value to 100, and save it.

Q28. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

Applied Filter

Auto Filter

Rollups

Slicing

Bucket Filter

Q29. Which statement is true about generic objects?

A genericobject representation must be built for custom objects.

A generic object representation must be built for handling standard objects.

CRUD operations cannot be performed with generic objects.

Batching and chaining operations are supported only by generic objects.

Q30. What should you do to ensure two published answers are always returned for a specific search word?

Create multiple Priority words that share the same name.

List the search word under both Answers Keywords and Stopwords.

List the search word under Stop words.

List the search word under Answers Keywords.

Create multiple search words associated within a single priority word group.

Q31. Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

Summary

Description

Answer ID

Rating

Author

Q32. You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?

Data exception

Conditional formatting

Conditional linking

Docked filters

Q33. How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

_service = newRightNowSyncPortClient();_service.UserName = “test” ;_service.Password =
“password”;

_service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = “test”
;_service.ClientCredentials.UserName.Password = “password”;

_service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = “test”
;_service.ClientCredentials.Password = “password”;

_service = new RightNowSyncPortClient();_service.UserName.UserName = “test”
;_service.UserName.Password = “password”;

Q34. Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

Product and Categories

API Roles

Console roles

Web roles

Workflows

Q35. In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

Ctrl + A

Ctrl + T

Ctrl + N

Ctrl + O

Q36. How can you access the Report Explorer?

Home > Configuration > Report management > Report explorer

Home > Configuration > Report Explorer

Home > Analytics > Report Explorer

Home > Analytics > Report management > Report explorer

Home > Configuration > Report management

Q37. Which action can be performed on published reports?

enable drill-down links for report levels

modify report permissions

activate run-time selectable filters

add page breaks

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