This page was exported from Free Exams Dumps Materials [ http://exams.dumpsmaterials.com ] Export date:Thu Nov 21 14:04:35 2024 / +0000 GMT ___________________________________________________ Title: [Mar 29, 2023] 33820X Exam Dumps - Try Best 33820X Exam Questions - DumpsMaterials [Q17-Q36] --------------------------------------------------- [Mar 29, 2023] 33820X Exam Dumps - Try Best 33820X Exam Questions - DumpsMaterials Verified 33820X exam dumps Q&As with Correct 65 Questions and Answers NO.17 Avaya OneCloud – Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?  Secure  ReadyNow  Custom  Enterprise NO.18 A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?  Avaya IX™ Workforce Engagement  Avaya Intelligent Customer Routing  Avaya Call Management System  Avaya Aura® Elite Multichannel NO.19 Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)  Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client  Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)  Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop  Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls) NO.20 The EMC Desktop loads plug-ins based on the settings in the EMC Desktop’s configuration.Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?  EMC Plug-In  Supervisor Plug-In  Presence Plug-In  Agent Plug-in NO.21 A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?  Virtual Private Clouds  Ready Now Solutions  Contact Center Bundles  Proof of Concept NO.22 A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)  CTI  EC500  PRI  SIP NO.23 Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?  Enablement Licensing (EL)  Application Specific Licensing (ASL)  Standard License (SL)  Advanced License (AL) NO.24 Refer to the exhibit.This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.How many Automatic Call Distribution (ACD) queues can a single CMS system report on?  15  10  8  5 NO.25 A customer requires a Call Center feature that will provide the following:* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.To meet these requirements, which Call Center Elite feature would you recommend?  Advanced Call Vectoring  Business Advocate  Best Service Routing  Expert Agent Selection NO.26 Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)  All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.  Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.  Elite Multichannel 6.6 supports WebLM Release 6.x.  Elite Multichannel 6.6 uses SSLv3 NO.27 Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)  Multiple Server – Multiple VMS  Multiple Servers with Single VMS  Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)  CM Server Separation NO.28 A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)  Quality Monitoring  Enterprise Analytics  Customer Feedback  Expert Agent Selection  Workforce Management NO.29 Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)  Avaya Aura® Communication Manager  Avaya Aura® Contact Center  Avaya Experience Portal  Avaya Contact Center Select  Voice Portal Reference:https://support.avaya.com/products/P0408/avaya-orchestration-designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%20software%20platforms.NO.30 Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.Which two are current deployment options for Avaya Survey Assist? (Choose two.)  Upgradable Single Box  Cluster Mode  Geo-redundancy  Single Box NO.31 The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud”” ReadyNow global presence.This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?  Proof of Concept  Contact Center Bundles  Virtual Private Clouds  Ready Now Solutions NO.32 Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?  Avaya Update Manager  Capacity Planner  Avaya Maestro  vCenter Manager NO.33 A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.Which Avaya Aura® Call Center Elite feature would you recommend to this customer?  Advanced Call Vectoring  Expert Agent Selection  Best Service Routing  Business Advocate NO.34 Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.To support a customer’s requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?  Avaya SBCE Standard and Advanced Licenses  Avaya SBCE Corporate and Standard Licenses  Avaya SBCE Standard License  Avaya SBCE Corporate License NO.35 A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?  Avaya IX™ Workforce Engagement  Avaya Intelligent Customer Routing  Avaya Call Management System  Avaya Aura® Elite Multichannel NO.36 The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud”” ReadyNow global presence.This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?  Proof of Concept  Contact Center Bundles  Virtual Private Clouds  Ready Now Solutions  Loading … Avaya 33820X Test Engine PDF - All Free Dumps: https://www.dumpsmaterials.com/33820X-real-torrent.html --------------------------------------------------- Images: https://exams.dumpsmaterials.com/wp-content/plugins/watu/loading.gif https://exams.dumpsmaterials.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2023-03-29 11:57:10 Post date GMT: 2023-03-29 11:57:10 Post modified date: 2023-03-29 11:57:10 Post modified date GMT: 2023-03-29 11:57:10