This page was exported from Free Exams Dumps Materials [ http://exams.dumpsmaterials.com ] Export date:Sat Nov 23 12:40:47 2024 / +0000 GMT ___________________________________________________ Title: Check Real Salesforce Certified-Business-Analyst Exam Question for Free (2023) [Q133-Q155] --------------------------------------------------- Check Real Salesforce Certified-Business-Analyst Exam Question for Free (2023) Get Ready to Boost your Prepare for your Certified-Business-Analyst Exam with 255 Questions Salesforce Certified-Business-Analyst Exam Syllabus Topics: TopicDetailsTopic 1Discover how a customer is leveraging and benefiting from Salesforce products to establish the current state Given a scenario, make a gono-go release decision when new business or technical issues ariseTopic 2Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization Apply governance on agreed future state processes to control scopeTopic 3Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements Demonstrate how to define the scope of a complex business process and break it down into manageable stepsTopic 4Analyze and document a business process to elicit requirements and identify resources to visualize a future state Document requirements in a version controlled repository to manage scopeTopic 5Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle Given a scenario, choose the most effective technique for eliciting business needs from stakeholdersTopic 6Guide UAT and manage the results to determine whether the solution meets the requirements Analyze the customer's Salesforce environment to identify opportunities and constraints   NEW QUESTION 133A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.Which document should the BA use?  RACI chart  User stories  Stakeholder analysis NEW QUESTION 134The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.What should the BA tell the executive?  Work will begin after executive approval is given.  Work will begin in the next sprint.  Work will begin when capacity becomes available NEW QUESTION 135Universal Containers (UC) stores information about its containers in the standard Salesforce Product object. UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.What should the business analyst review to learn more about the previous consultant’s recommendation?  Entity Relationship Diagram (ERD)  System requirements specification  Change request logs NEW QUESTION 136Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called “Lost Reason” on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.Which option should the BA use to construct the user story?  As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.  As a sales team member, I need additional enablement training and reporting information to helpthe improve close rates.  AS a sales leader, I need a new “Closed/Lost Reason” picklist field on Opportunities and better reports to help the sales team improve close rates. NEW QUESTION 137Does every application development lifecycle require the use of a sandbox for testing?  Yes  No NEW QUESTION 138The sales teams at Universal Containers (UC) want to add a custom field to a page layout. The IT manager reminds the business analyst (BA) that UC uses the Application Lifecycle Management (ALM) process. The addition of the custom field and subsequent release to everyone in the organization must follow this process.What is the first step in the ALM process that should be taken?  Gather requirements and analyze them.  Obtain a change order from the customer.  Add a custom field to a page layout in a sandbox. NEW QUESTION 139The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.What should the BA keep in mind during the process?  User stories encourage iterative development.  User stories specify which technical components are impacted.  User stories are fixed upon stakeholder approval. NEW QUESTION 140From where can an Admin unlock a user?  Setup > Locked Users > Unlock  Users > Select user > Unlock  Setup > Object Manager > Users > Select User > Unlock  Users > Logins > Unlock Users NEW QUESTION 141Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?  Persona analysis  Enterprise analysis  Stakeholder analysis NEW QUESTION 142The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.What should the BA do to present this information?  Share user stories about the feature.  Demo the new feature.  Create a feature manual. NEW QUESTION 143Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.What should the business analyst recommend to meet the requirements’  Standard object for activity capture, screen Flow user interface  Standard object for activity capture, custom Lightning Web Component user interface  Custom object for activity capture, custom Lightning web component user interface NEW QUESTION 144A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.What should the BA use to assess the quality of a user story?  INVEST checklist  Numerical framework  Gap analysis document NEW QUESTION 145Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:“The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution.”Acceptance Criteria:1. Add permission set2. Users can escalate cases3. Create fields on the Case object4. ReportsWhich best practice was ignored?  The “who” of the user story is well-defined.  The “why” of the user story is focused on user needs.  The ”what” of the acceptance criteria is negotiable. NEW QUESTION 146The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO’s organization, using NTO’s documentation, the BA begins to understand NTO’s strategies but needs more information.Which methodology should help the BA obtain the required information?  V2MOM (Vision. Values, Methods, Obstacles, Measures)  RACI (Responsible, Accountable, Consulted, Informed)  SMART (Specific, Measurable, Achievable, Relevant, Time-bound) NEW QUESTION 147The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.What is the next step for the BA to take before build can begin?  Define the minimal viable product.  Get approval and signoff on the requirements.  Schedule sprint planning meetings. NEW QUESTION 148Which Information should the BA gather during the initial discovery meeting?  Employee review cycle for the support team  Limitations of the current support process  A Contact information for key stakeholders NEW QUESTION 149The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC’s Salesforce environment.Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?  Organization edition and license type  Storage capacity and license type  Number of active users and license type NEW QUESTION 150Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:What should the BA do?  Hold a one-on-one diagram session with each stakeholder before the workshop.  Proceed with the workshop as scheduled with the stakeholders who are available.  Cancel the workshop and reschedule it to a date when ail stakeholders ace available. NEW QUESTION 151The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing.What is the most efficient process for the BA to track the changes they are committing?  Agile planning  DevOps  Metadata backups NEW QUESTION 152The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).Which task should be assigned to the BA?  Conduct user training.  Create user training materials.  Set up users for training. NEW QUESTION 153Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.Which step should the BA take next?  Add the change request to the backlog to be prioritized for the next sprint.  De-prioritize some user stones and add the change request to the current sprint.  Begin working on the change request as soon as the team has capacity. NEW QUESTION 154A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.What is the largest risk with this approach?  The previous VP’s requirements fail to meet current formatting standards.  The previous VP’s requirements may differ from those of the new executive.  The previous VP’s requirements are outside of the Salesforce framework. NEW QUESTION 155A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.What should the BA do next?  Assign the test case to another tester.  Assign a bug to the development team.  Attempt to reproduce the issue.  Loading … Use Free Certified-Business-Analyst Exam Questions that Stimulates Actual EXAM : https://www.dumpsmaterials.com/Certified-Business-Analyst-real-torrent.html --------------------------------------------------- Images: https://exams.dumpsmaterials.com/wp-content/plugins/watu/loading.gif https://exams.dumpsmaterials.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2023-04-23 11:13:27 Post date GMT: 2023-04-23 11:13:27 Post modified date: 2023-04-23 11:13:27 Post modified date GMT: 2023-04-23 11:13:27