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Genesys GCP-GCX Exam Preparation Guide and PDF Download [Q41-Q58]




Genesys GCP-GCX Exam Preparation Guide and PDF Download

Verified & Correct GCP-GCX Practice Test Reliable Source Dec 08, 2023 Updated


The GCP-GCX certification exam is divided into several sections that cover different aspects of the Genesys Cloud CX platform. These sections include the following: Genesys Cloud CX Overview, Voice, Routing, Chat, Email, Social Media, Workforce Optimization, and Reporting and Analytics. GCP-GCX exam is designed to test the knowledge and skills of professionals in each of these areas, and the questions are designed to be scenario-based, meaning that candidates are asked to apply their knowledge to real-world situations.


Genesys GCP-GCX exam is a comprehensive exam that covers a range of topics related to the Genesys Cloud CX platform. This includes topics such as configuring routing strategies, managing interactions, creating and managing users and groups, configuring reporting and analytics, and troubleshooting common issues. GCP-GCX exam is designed to test an individual's ability to apply their knowledge of the platform to real-world scenarios and to ensure that they have the skills necessary to effectively manage and support the platform.

 

QUESTION 41
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

 
 
 
 

QUESTION 42
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

 
 
 
 
 

QUESTION 43
You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

 
 

QUESTION 44
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

 
 
 
 
 
 

QUESTION 45
You cannot add variables to a script.

 
 

QUESTION 46
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

 
 
 
 

QUESTION 47
Which report displays the length of each session for one or more agents over a specified period of time?

 
 
 
 

QUESTION 48
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

 
 
 
 
 

QUESTION 49
Which report displays the length of each session for one or more agents over a specified period of time?

 
 
 
 

QUESTION 50
Which architectural approach is used to develop a single application as a suite of small services?

 
 
 
 

QUESTION 51
Which options can be configured when setting up a queue? (Choose two.)

 
 
 
 
 

QUESTION 52
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

 
 

QUESTION 53
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

 
 
 
 

QUESTION 54
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

 
 
 
 

QUESTION 55
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

 
 
 
 
 

QUESTION 56
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

 
 
 
 

QUESTION 57
Which of the following best defines the performance view for Queues?

 
 
 
 

QUESTION 58
Genesys Cloud CX Voice is __________.

 
 
 
 

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