[2024] Public-Sector-Solutions All-in-One Exam Guide Practice To your Public-Sector-Solutions Exam! [Q11-Q32]

QUESTION 11
A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the “Enable CRM Analytics” setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app.
What two permission sets are required to set up the administrator users for analytics?

CRMA for Public Sector Admin

CRM Analytics Admin

CRM Analytics LPI Admin

CRM Analytics Plus Admin

QUESTION 12
A public sector entity is looking to implement an Emergency Response management package. Which two features are available as part of the package for Volunteer Management?

Chatbot for volunteers

Automatically update the number of registered volunteers and volunteers needed when shifts are canceled

Volunteers can sign up for volunteer projects and can report time spent on volunteer activities

Volunteers can automatically claim reimbursements for the expenses.

QUESTION 13
A public sector entity is looking to implement an Emergency Response management package. Which two features are available as part of the package for Volunteer Management?

Volunteers can sign up for volunteer projects and can report time spent on volunteer activities

Chatbot for volunteers

Automatically update the number of registered volunteers and volunteers needed when shifts are canceled

Volunteers can automatically claim reimbursements for the expenses.

QUESTION 14
A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections.
The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the “Enable CRM Analytics” setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app.
What two permission sets are required to set up the administrator users for analytics?

CRMA for Public Sector Admin

CRM Analytics Admin

CRM Analytics LPI Admin

CRM Analytics Plus Admin

QUESTION 15
The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times.
What three recommendations should a Technical Consultant provide to the city to achieve this?

Add spaces in the names of each of the elements. This ensures improvement to OmniScript’s load time.

Create a PDF form and integrate it with the Public Sector Solutions application intake form process

Review the application forms and find logical points in the process that can be broken into shorter steps.

Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.

(Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

To help the City of Snaxboro enhance the accuracy of submissions and reduce processing times for complex license and permit forms, here are three recommendations using Salesforce Public Sector Solutions:
* Review the application forms and find logical points in the process that can be broken into shorter steps (Option C).This approach helps simplify the application process by breaking lengthy forms into more manageable parts, reducing the cognitive load on applicants and decreasing the likelihood of errors. This is a best practice in user experience design, especially for complex form processes.
* Review the application forms and try to replicate them as much as possible in a single step using OmniScripts (Option D).For parts of the form that are straightforward and do not necessarily benefit from being broken down, using OmniScripts to replicate the process in a single step can streamline data entry and make the process faster for users. This approach should be used judiciously to avoid overwhelming users and should be balanced with breaking down more complex sections.
* Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable (Option E).OmniScripts allow for creating dynamic, guided experiences that can simplify complex processes and ensure data is captured accurately. By creating reusable scripts for common
* processes across different forms, the city can maintain consistency and efficiency, reducing the administrative burden and improving the user experience.
Options A and B were not selected because:
* Option Asuggests adding spaces in element names to improve OmniScript’s load time, which is not a recognized or effective practice for this purpose.
* Option Bproposes using a PDF form integrated with the application intake process, which would counteract efforts towards digital transformation by relying on a less interactive and less flexible format.
The chosen options (C, D, E) leverage Salesforce’s capabilities to digitize and streamline complex forms effectively, thus enhancing the quality of submissions and operational efficiency. These practices are supported by Salesforce’s guidelines for designing user-friendly digital forms and processes within its Public Sector Solutions framework.

QUESTION 16
A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.
How can the agency execute and confirm samples?

By utilizing the flows

By utilizing the expression sets in BRE module

By utilizing the integration procedures

By utilizing the combination of data raptors and integration procedures

QUESTION 17
A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign integration without custom coding Which of the three functionalities is readily available with this functionality?

Send a contract document for review and signatures.

Track the signed contract document and update the contract record status.

Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.

Ability/Request to update the contents of the documents before signing by the reviewer

Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.

QUESTION 18
A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to .. further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus.
What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?

Global Emergency View

Visits

Emergency Hotspots

Emergency Requests Overview

QUESTION 19
The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region.
what is the best solution to capture the fund-related requirements, objectives, and supporting documents?

Utilize the Funding Program Request” object to capture the details

Utilize the “Funding Program” object to capture the details

Utilize the “Funding Request” object to capture the details

Utilize the “Business Licence Application” object to capture the details

QUESTION 20
A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outsidethe Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce.
What OmniStudio feature can be leveraged to meet this requirement?

OmniOut

FlexCards

DataRaptor

Integration Procedure

QUESTION 21
A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency’s compliance use cases?

Setup Audit Trail

Field History Tracking

Salesforce Shield

Classic Encryption

QUESTION 22
Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania’s Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly.
Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?

Check the entry condition.

Check the Expression Set.

Check the Calculation.

Check the Decision Matrix.

QUESTION 23
Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent’s data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?

Enable the Salesforce Spam Check for Experience Sites.

Deploy grant application OmniScripts on Bobahaven’s Experience Site pages set to ‘Requires Login.”

Provide constituents with a search page on Bobahaven’s website to look up application reference numbers and check the applications progress.

Implement spam checking for Bobahaven’s Experience Site forms using CAPTCHA.

Set the external organization-wide default sharing settings for grant applications objects to Private.

QUESTION 24
Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?

The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature and the procurement for an allotment to Experience Cloud licenses so as the recipients may review their applications status

The consultant should recommend the Grants Management product which Includes the Grants Portal feature

The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature

The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.

QUESTION 25
The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions.
One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve thistask?

Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.

Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.

QUESTION 26
A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

Workshops, Schedule and Cost

Scope, Tools and Cost

Scope, Resources and Cost

Scope, Schedule and Cost

QUESTION 27
A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool.
To accomplish this, the BRE designer should include how many decision matrices?

1; Only to contain the prioritization pools.

3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.

2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.

1; Only one to contain the prioritization pools with the Federal Income Limits.

QUESTION 28
A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requireschecking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object).
What feature of Public Sector Solutions can be leveraged to meet this requirement?

DataRaptor

Integration Procedure

FlexCard

OmniScript

QUESTION 29
A government agency wants to digitize hundreds of PDF forms for its employees.
Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

Salesforce Flows, APEX, Custom Objects, and VisualForce

Salesforce Flows, Customer Community, and Individual Account

Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

QUESTION 30
A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency’s compliance use cases?

Setup Audit Trail

Field History Tracking

Salesforce Shield

Classic Encryption

QUESTION 31
A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?

Field Audit Trail

Setup Audit Trail

Event Monitoring

Platform Encryption

QUESTION 32
After a grantseeker has submitted an application for review. Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage. Utility assistance, etc.).
Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?

Recommend using PSS with the Nonprofit Success Pack.

Recommend using PSS with the Outbound Funds Module.

Recommend using PSS with the Grants Management product.

Recommend using PSS with FinancialForce Accounting.