Q38. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
BAは次に何をすべきか？

Q39. A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.
What should the BA do to engage the business most effectively during UAT”?

Q40. Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

Q41. A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

Q42. A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
“As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team’s daily activities are meeting the set goals.”
Which acceptance criteria is most appropriate for this user story?

Q43. The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

Q44. The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?

Q45. A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

Q46. The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?

Q47. A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK’s current merchandise return process.
What are the top three benefits of creating a process map?

Q48. Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track changes that require manual migration.
Which resources should the BA use to determine which changes must be made manually in each environment?

Q49. ユニバーサルコンテナーズは、小売店舗を変革するSalesforceプロジェクトの計画段階にある。
導入チームは、検討中のソリューションによって直接影響を受けるであろう人々から、以前のプロジェクトの優先順位と要件を決定するのに苦労した。
実装チームが現在のプロジェクトでこの課題を回避するために、ビジネスアナリストはどのタイプの分析を推奨すべきでしょうか？

Q50. Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?

Q51. Universal Containers 社は、ビジネスアナリスト（BA）に、パイプラインレポートを改善する目的で、オポチュニ ティオブジェクトに「失われた理由」という新しいピックリストフィールドを追加する要求について、営業管理チー ムを支援するよう依頼しました。管理職を営業リーダーのペルソナにマッピングし、彼らからフィードバックを得た結果、BA は、管理職が、営業チームがより多くの案件を成約できるように、成約/失注した商談をよりよく理解したいと考えていることがわかりました。
BAはどのオプションを使用してユーザーストーリーを構築する必要がありますか？

Q52. The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?

Q53. The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?

Q54. Salesforceの開発チームは、リリースを管理するためにスクラムに厳格に従っている。休暇を計画しようとしている幹部は、追加実装の質問に対応できるように、機能の作業がいつ始まるかを知りたがっています。プロダクトオーナーと相談した後、ビジネスアナリスト（BA）は、チームが今後のすべてのリリースにかんばん方式を採用することを決定したことを知ります。
BAはエグゼクティブに何を伝えるべきか？

Q55. A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: “As a service agent I want Salesforce Macros to complete repetitive tasks faster.” What should the business analyst change to improve the user story?

Q56. The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that’s necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?

Q57. あるビジネスアナリストは、新規顧客と Sales Cloud の実装に取り組んでいます。このプロジェクトのエグゼクティブ・スポンサーは、入社して間もない副社長です。スポンサーは、前任の副社長から9ヶ月前に収集した機能要件を引き継いでいます。プロジェクトの開始日はまだ決まっていません。スポンサーは、従来のディスカバリプロセスの代わりに、継承された要件を使用したいと考えています。
この方法の最大のリスクは何か？