UPDATED [2025] Pass Salesforce Certified-Business-Analyst Exam in First Attempt Guaranteed [Q38-Q57]

Q38. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
BA 接下来该怎么做？

Proceed with the sales team’s project as planned.

Start project work for the operations team.

Include the operations team during discovery.

Q39. A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.
What should the BA do to engage the business most effectively during UAT”?

Hand or ownership for writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release to business stakeholders.

Work with quality assurance analysts to collaborate in writing, reviewing and executing UAT scenarios, providing feedback, and approval for release.

Work business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release.

Q40. Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

测试

计划

Build

Q41. A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

Validating current processes

Estimating the project cost

Building solution design consensus

Q42. A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
“As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team’s daily activities are meeting the set goals.”
Which acceptance criteria is most appropriate for this user story?

Able to monitor the sales team’s performance

Able to click the Run button on sales reports

Able to view the sales team’s reports

Q43. The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

Write the user story without making any assumptions about how it will be implemented or which components are affected.

Ask the development team to investigate and document all affected components before the story can be written.

Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.

Q44. The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?

Current state analysis

Object models

Use cases

Q45. A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.

Give a perspective from a relatable persona that shows the development team can solve their business challenges.

Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.

Q46. The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?

用户验收测试

Journey Mapping

需求收集

Q47. A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK’s current merchandise return process.
What are the top three benefits of creating a process map?

Engages stakeholders, identifies improvements, and starts the change process

Builds accountability, increases revenue, and decreases overall time spent on requirements

Identifies improvements, decreases project costs, and starts the change process

Q48. Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track changes that require manual migration.
Which resources should the BA use to determine which changes must be made manually in each environment?

Metadata coverage report

Object Schema Builder

设置审计跟踪

Q49. Universal Containers 正处于 Salesforce 项目的规划阶段，该项目将改造其零售点。
实施团队很难从将直接受到正在考虑的解决方案影响的人员那里确定以往项目的优先级和要求。
业务分析师应推荐哪种类型的分析，以确保实施团队在当前项目中避免这一挑战？

角色分析

企业分析

利益相关者分析

Q50. Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?

Make the page layout change directly in UAT so the client can begin testing.

Log a defect for the page layout change and discuss it with the DevOps team.

Ask the project manager to reschedule UAT until after the defect is resolved

Q51. 环球集装箱公司（Universal Containers）要求业务分析师（BA）协助销售管理团队在 "机会 "对象上新建一个名为 "丢失原因 "的选择列表字段，目的是改进管道报告。在将管理人员映射到销售主管角色并从他们那里获得反馈后，业务分析师发现管理人员希望更好地了解已关闭/丢失的机会，以便帮助销售团队达成更多交易。
BA 应使用哪个选项来构建用户故事？

作为一名销售主管，我希望看到更多关于已成交/已失去机会的详细信息，这样我就能帮助销售团队提高成交率。

作为一名销售团队成员，我需要额外的启用培训和报告信息，以帮助
提高成交率。

作为一名销售主管，我需要在 "机会 "上增加一个新的 "已关闭/丢失原因 "选择列表字段，并需要更好的报告来帮助销售团队提高成交率。

Q52. The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?

Tracks changes on a daily basis and provides a history of changes

Tracks changes for the testing team and provides access to user stories

Tracks changes in real time and provides a single source of truth

Q53. The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?

journey Mapping

Survey /Questionnaire

Focus Groups

Q54. Salesforce 开发团队严格按照 scrum 来管理发布工作。一位试图计划休假的高管想知道何时开始功能开发工作，以便能够随时回答其他实施问题。在咨询产品负责人后，业务分析师（BA）得知团队决定在未来的所有发布中采用看板。
BA 应该对行政人员说什么？

工程将在行政部门批准后开始。

工作将在下一个冲刺阶段开始。

工程将在有能力时开始

Q55. A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: “As a service agent I want Salesforce Macros to complete repetitive tasks faster.” What should the business analyst change to improve the user story?

Replace the specific feature with a goal.

Change the user story to the sales manager persona.

Add a quantifiable reason why the feature is needed.

Q56. The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that’s necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?

Run all Apex tests using change set validation.

Gather testing requirements from the stakeholder.

Perform testing on all objects in the trigger.

The business analyst should gather testing requirements from the stakeholder to address the need for user acceptance testing (UAT) for a particular story involving an update to an important trigger. UAT is end-user testing performed in a sandbox or test environment to verify that a project or enhancement works as intended and what was originally requested is actually being delivered. The business analyst should gather testing requirements from the stakeholder to understand what scenarios or cases need to be tested, what data or inputs need to be used, what outputs or results need to be expected, and what criteria or metrics need to be measured.
The business analyst should also document and communicate these testing requirements to the testers and developers involved in UAT. Running all Apex tests using change set validation is not an action that the business analyst should take to address the need for UAT for a particular story involving an update to an important trigger. Running all Apex tests using change set validation is a process that checks whether deploying a change set would succeed or fail in another org without actually deploying it. Running all Apex tests using change set validation helps ensure code quality and coverage but does not verify whether a project or enhancement meets user needs or expectations. Performing testing on all objects in the trigger is not an action that the business analyst should take to address the need for UAT for a particular story involving an update to an important trigger. Performing testing on all objects in the trigger is a process that checks whether the trigger works correctly and consistently for all objects that it affects. Performing testing on all objects in the trigger helps ensure functionality and performance but does not verify whether a project or enhancement meets user needs or expectations. References:
https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-accepta

Q57. 一位业务分析师正在与一位新客户合作实施销售云。该项目的执行发起人是公司的新任副总裁。发起人继承了前任副总裁 9 个月前收集的功能需求。项目开始日期尚未确定。发起人希望使用继承的需求来代替传统的发现流程。
这种方法的最大风险是什么？

前任副总裁的要求不符合当前的格式标准。

前任副总裁的要求可能与新任行政长官的要求不同。

前任副总裁的要求超出了 Salesforce 框架。