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SAP C-C4H63-2411 Exam Syllabus Topics:
| Topic |
Details |
| Topic 1 |
- Identity Resolution: Identity resolution is a crucial aspect of customer data management, and this section evaluates the consultant’s proficiency in this area. It covers techniques and tools used to identify and link customer data across different sources and touchpoints.
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| Topic 2 |
- Implementing B2B: In this final section, the main focus is on implementing SAP Customer Data Solutions in business-to-business (B2B) contexts. SAP Customer Data Solutions Consultants should understand the unique challenges and requirements of B2B customer data management.
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| Topic 3 |
- Insights: The Insights section of the exam evaluates the consultant’s ability to extract meaningful insights from customer data. It covers analytics capabilities within the SAP Customer Data Platform and how to use them effectively. Candidates should be able to create and interpret various types of reports and dashboards.
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| Topic 4 |
- Data Ingestion: Data ingestion is a core component of customer data platforms, and assesses the consultant’s expertise in this area. It covers various methods and tools for importing data from multiple sources into the SAP Customer Data Platform.
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| Topic 5 |
- Data Activation: This module of the exam, focuses on the activation of customer data for various business purposes. SAP Customer Data Solutions Consultants should understand how to leverage unified customer profiles for marketing, sales, and service activities.
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