UPDATED [2025] Pass Salesforce Certified-Business-Analyst Exam in First Attempt Guaranteed [Q38-Q57]

Q38. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
BAは次に何をすべきか？

Proceed with the sales team’s project as planned.

Start project work for the operations team.

Include the operations team during discovery.

Q39. A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.
What should the BA do to engage the business most effectively during UAT”?

Hand or ownership for writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release to business stakeholders.

Work with quality assurance analysts to collaborate in writing, reviewing and executing UAT scenarios, providing feedback, and approval for release.

Work business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release.

Q40. Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

テスト

プラン

Build

Q41. A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

Validating current processes

Estimating the project cost

Building solution design consensus

Q42. A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
“As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team’s daily activities are meeting the set goals.”
Which acceptance criteria is most appropriate for this user story?

Able to monitor the sales team’s performance

Able to click the Run button on sales reports

Able to view the sales team’s reports

Q43. The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

Write the user story without making any assumptions about how it will be implemented or which components are affected.

Ask the development team to investigate and document all affected components before the story can be written.

Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.

Q44. The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?

Current state analysis

Object models

Use cases

Q45. A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.

Give a perspective from a relatable persona that shows the development team can solve their business challenges.

Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.

Q46. The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?

ユーザー受け入れテスト

Journey Mapping

要件収集

Q47. A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK’s current merchandise return process.
What are the top three benefits of creating a process map?

Engages stakeholders, identifies improvements, and starts the change process

Builds accountability, increases revenue, and decreases overall time spent on requirements

Identifies improvements, decreases project costs, and starts the change process

Q48. Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track changes that require manual migration.
Which resources should the BA use to determine which changes must be made manually in each environment?

Metadata coverage report

Object Schema Builder

監査証跡の設定

Q49. ユニバーサルコンテナーズは、小売店舗を変革するSalesforceプロジェクトの計画段階にある。
導入チームは、検討中のソリューションによって直接影響を受けるであろう人々から、以前のプロジェクトの優先順位と要件を決定するのに苦労した。
実装チームが現在のプロジェクトでこの課題を回避するために、ビジネスアナリストはどのタイプの分析を推奨すべきでしょうか？

ペルソナ分析

企業分析

ステークホルダー分析

Q50. Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?

Make the page layout change directly in UAT so the client can begin testing.

Log a defect for the page layout change and discuss it with the DevOps team.

Ask the project manager to reschedule UAT until after the defect is resolved

Q51. Universal Containers 社は、ビジネスアナリスト（BA）に、パイプラインレポートを改善する目的で、オポチュニティオブジェクトに「失われた理由」という新しいピックリストフィールドを追加する要求について、営業管理チームを支援するよう依頼しました。管理職を営業リーダーのペルソナにマッピングし、彼らからフィードバックを得た結果、BA は、管理職が、営業チームがより多くの案件を成約できるように、成約/失注した商談をよりよく理解したいと考えていることがわかりました。
BAはどのオプションを使用してユーザーストーリーを構築する必要がありますか？

営業リーダーとして、私は成約/失注オポチュニティの詳細を確認し、営業チームが成約率を向上できるよう支援したいと考えています。

営業チームのメンバーとして、次のようなトレーニングやレポートが必要です。
成約率の向上

営業リーダーとして、私はオポチュニティの新しい "Closed/Lost Reason "ピックリストフィールドと、営業チームが成約率を向上させるためのより良いレポートが必要です。

Q52. The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?

Tracks changes on a daily basis and provides a history of changes

Tracks changes for the testing team and provides access to user stories

Tracks changes in real time and provides a single source of truth

Q53. The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?

journey Mapping

Survey /Questionnaire

Focus Groups

Q54. Salesforceの開発チームは、リリースを管理するためにスクラムに厳格に従っている。休暇を計画しようとしている幹部は、追加実装の質問に対応できるように、機能の作業がいつ始まるかを知りたがっています。プロダクトオーナーと相談した後、ビジネスアナリスト（BA）は、チームが今後のすべてのリリースにかんばん方式を採用することを決定したことを知ります。
BAはエグゼクティブに何を伝えるべきか？

作業は幹部の承認後に開始される。

次のスプリントから作業を開始する。

定員になり次第、作業を開始する

Q55. A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: “As a service agent I want Salesforce Macros to complete repetitive tasks faster.” What should the business analyst change to improve the user story?

Replace the specific feature with a goal.

Change the user story to the sales manager persona.

Add a quantifiable reason why the feature is needed.

Q56. The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that’s necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?

Run all Apex tests using change set validation.

Gather testing requirements from the stakeholder.

Perform testing on all objects in the trigger.

The business analyst should gather testing requirements from the stakeholder to address the need for user acceptance testing (UAT) for a particular story involving an update to an important trigger. UAT is end-user testing performed in a sandbox or test environment to verify that a project or enhancement works as intended and what was originally requested is actually being delivered. The business analyst should gather testing requirements from the stakeholder to understand what scenarios or cases need to be tested, what data or inputs need to be used, what outputs or results need to be expected, and what criteria or metrics need to be measured.
The business analyst should also document and communicate these testing requirements to the testers and developers involved in UAT. Running all Apex tests using change set validation is not an action that the business analyst should take to address the need for UAT for a particular story involving an update to an important trigger. Running all Apex tests using change set validation is a process that checks whether deploying a change set would succeed or fail in another org without actually deploying it. Running all Apex tests using change set validation helps ensure code quality and coverage but does not verify whether a project or enhancement meets user needs or expectations. Performing testing on all objects in the trigger is not an action that the business analyst should take to address the need for UAT for a particular story involving an update to an important trigger. Performing testing on all objects in the trigger is a process that checks whether the trigger works correctly and consistently for all objects that it affects. Performing testing on all objects in the trigger helps ensure functionality and performance but does not verify whether a project or enhancement meets user needs or expectations. References:
https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-accepta

Q57. あるビジネスアナリストは、新規顧客と Sales Cloud の実装に取り組んでいます。このプロジェクトのエグゼクティブ・スポンサーは、入社して間もない副社長です。スポンサーは、前任の副社長から9ヶ月前に収集した機能要件を引き継いでいます。プロジェクトの開始日はまだ決まっていません。スポンサーは、従来のディスカバリプロセスの代わりに、継承された要件を使用したいと考えています。
この方法の最大のリスクは何か？

前副会長の要件は、現在の書式基準を満たしていない。

前任の副社長の要求と新任の役員の要求が異なる場合がある。

前任の副社長の要件は、Salesforceのフレームワークから外れている。