Mar-2026 FREE Salesforce Experience-Cloud-Consultant PRACTICE QUESTIONS AND ANSWERS UPDATES [Q49-Q69]

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Mar-2026 FREE Salesforce Experience-Cloud-Consultant PRACTICE QUESTIONS AND ANSWERS UPDATES

DEMO FREE BEFORE YOU BUY Experience-Cloud-Consultant DUMPS

QUESTION 49
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?

Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.

Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.

To optimize the public knowledge base, a consultant should recommend to bulk-import the top performing articles to Salesforce and select the public knowledge base channel. This will allow NTO to import only the most relevant and useful articles from the external system and make them available to public users on its site.
The public knowledge base channel is a feature that allows NTO to share articles with unauthenticated users on its site.

QUESTION 50
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?

HR user profile is only available in Employee Cloud with Employee permission set license.

In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.

In order to leverage organizational structure, the HR help app must be created in the main org.

HR user profile is only available in Enterprise and Performance Editions with HR permission set license.

QUESTION 51
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company’s latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?

Create a moderation rule with the appropriate content criteria.

Create a Community moderator with Delete permissions.

Create a Community moderator with Approval permissions.

Create a moderation rule with the appropriate member criteria.

This option allows UMS to approve the first post of any new member who has joined within 7 days or less.
UMS can create a moderation rule that applies to posts and comments, and specify the member criteria as
“Joined Date is within last 7 days”. UMS can alsochoose the action as “Require Approval” and assign a moderator group to review and approve the posts.

QUESTION 52
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?

Customer Service template does not allow downloading documents out-of-the-box.

Customer Service template does not allow record pages for custom objects out-of-the-box.

Customer Community Plus license does not allow access to custom objects.

Customer Community Plus license allows only up to 2 million users per org.

QUESTION 53
Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK’s employees to access Experience Cloud sites?

Salesforce Authenticated Site

Salesforce Unlimited

Customer Community

Platform Portal

To access Experience Cloud sites, CK’s employees should use the Salesforce Unlimited user license. This license allows employees to access Salesforce and Experience Cloud sites with the same login and credentials. It also provides unlimited custom objects, tabs, and apps, as well as enhanced storage and support. The Salesforce Unlimited user license is the most comprehensive and flexible license for Salesforce users.

QUESTION 54
Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites?
Choose 3 answers

Page View by Salesforce Object

Search Activity

User Login History Option

Number of Case Created by user

Contact Support page Activity

QUESTION 55
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers

Financial Services Community permission setlicense

Insurance Agent Portal Lightning template

Financial Services Lightning template

Insurance agent permission set license

Financial Services Community permission set license is a license type that allows users to accessFinancial Services Cloud objects and features, such as policies, claims, referrals, and goals. Insurance Agent Portal Lightning template is a template that is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals. These two features are available for DR to implement a solution involving insurance agent persona.

QUESTION 56
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

Data Category Visibility

Content Management

Automatic Topic Assignment

Org-Wide Defaults

QUESTION 57
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC’s large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?

Accounts with active Experience Cloud users cannot be merged with another account.

The user trying to merge the accounts does not have the Merge Portal Roles permission.

The user trying to merge the accounts does not have the System Administrator profile.

Accounts used in an External Account Hierarchy cannot be merged with another account.

The cause of the error is that accounts used in an External Account Hierarchy cannot be merged with another account. An External Account Hierarchy is a feature that allows you to create a hierarchy of partner accounts and contacts that mirrors the structure of your partner’s organization. This helps you manage data access and visibility for your partners. However, accounts that are part of an External Account Hierarchy cannot be merged with other accounts, because this would disrupt the hierarchy and the sharing settings.

QUESTION 58
Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?

CK shouldprovision and activate CDN in those regions where traffic is high.

CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

CK should provision and activate CDN in those regions where traffic is low. SRS ES?

CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

QUESTION 59
Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

Administrator in Workspaces

Content Management in Workspaces

Community Setting

Branding Sets

QUESTION 60
Cloud Kicks (CK) wants potential customers to use self-registration to sign up and gain access to its new site. CK uses Person Accounts for its customers.
How should the CK system administrator configure self-registration?

Leave the Account field blank.

Create a trigger on User to convert the Contact to a Person Account.

Set the profile to the standard Person Account profile.

Create a flow to convert the Contact to a Person Account.

QUESTION 61
Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK’s clients want an easy and cost effective way to set up a site and gather their customers’ communication preferences.
Mow should CK help compile these preferences?

Create a Lightning Bolt solution that already includes all the preferences.

Create a Lightning Bolt solution with a template and a login flow to gather the preferences.

Use the standard Preferences Chatbot to gather the preferences.

Build a Service Console to gather the preferences.

QUESTION 62
Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC’s business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?

Lightning Bolt solutions

Community Connect

Digital Experience framework

SDLC (Software Developer Life Cycle) for Experiences

QUESTION 63
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

Create an FAQ Knowledge article.

Deploy a chatbox to address common questions.

Enable Chatter Questions to encourage peer-to-self-service

Create a public ”announcement only’ group for moderators to address common questions.

Create an FAQ rich text component on the Home page.

To decrease its call volume using an Experience site, NTO can use standard out-of-the-box functionality such as:
Create an FAQ Knowledge article. A Knowledge article is a document that provides information or a solution to a common issue or question. NTO can create an FAQ Knowledge article that answers the most frequently asked questions by its customers and publish it on its site.
Deploy a chatbot to address common questions. A chatbot is an automated conversational agent that can interact with customers using natural language. NTO can deploy a chatbot on its site that can answer common questions, provide information, or escalate issues to agents.
Enable Chatter Questions to encourage peer-to-self-service. Chatter Questions is a feature that allows customers to post questions on your site and get answers from other customers or experts. NTO can enable Chatter Questions on its site to encourage peer-to-self-service and reduce the need for support calls.

QUESTION 64
Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?

Partner Central

Help Center

Customer Account Portal

Customer Service

QUESTION 65
DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?

Apex sharing

Sharing Set

Account Hierarchy

Sharing Rule

QUESTION 66
Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?

CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content.

CDN can help availability by allowing remote cloning for dynamic resources.

CDN can help performance by caching public resources.

CDN can help reliability by allowing local cloning for static resources.

QUESTION 67
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?

Enable the Account as a Customer Account so all Contacts in that Account become Customer users.

Email the Contact a link to the Self-Registration page for the site.

Use Data Loader to add the Contact in Salesforce as a Customer user.

Enable the Contact in Salesforce as a Customer user.

This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact. The Salesforce Admin can also specify a username, email address, and nickname for the customer user.

QUESTION 68
Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

OWD and Apex Sharing

Sharing Set

Case co-ownership using Super User access

Sharing Map and custom permission set

A sharing set is a feature that grants community users access to records that have a lookup relationship with their user record or their account or contact record. For example, a sharing set can grant customers access to cases that have the same contact as their user record, regardless of the case owner or role hierarchy. Sharing sets are easy to configure and do not require code.

QUESTION 69
Which step does the system administrator have to take to create a partner user?

Create a partner queue, and add users to it.

Select Enable Partner User from the Contact Detail page.

Assign the Gold Partner permission to the user.

Add the user to the All Partner Portal Users public group.

This step allows the system administrator to create a partner user from an existing contact that is associated with a partner account. The partner user inherits the role, profile, and permission sets from the contact. The system administrator can also specify a username, email address, and nickname for the partner user.

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