54 Q&As in UPDATED 700-805 Exam Questions Certification Test Engine to PDF [Q16-Q36]

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54 Q&As in UPDATED 700-805 Exam Questions Certification Test Engine to PDF

Get The Important Preparation Guide With 700-805 Dumps

NEW QUESTION 16
Which two actions can a partner or customer perform within CCW-R? (Choose two.)

set up billing

download hardware, software and services datasheets

change Customer Address

view and manage their contracts

order new services

According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
Change Customer Address: This allows the user to update the customer address information for a quote or an order.
View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.

NEW QUESTION 17
What support should an RM take from the CSM?

Book customer-service briefings

Communicate value and the impact of Cisco solutions

Communicate new green field opportunities

Oversee the closure of contracts

NEW QUESTION 18
Which licensing model is the most complex for a customer to manage?

Managed service agreement

A La Carte

Subscription

Enterprise agreement

NEW QUESTION 19
Which licensing model represents the highest value?

Transactional

Subscription

Pay as you go

Enterprise Agreements

NEW QUESTION 20
What is the main purpose of CCW-R?

to factor customer ATR, up sell and attrition

to allow customers and partners to download renewal data

to allow customers and partner store new software subscriptions and service contracts from one tool

to capture partner and customer billing preferences

CCW-R stands for Cisco Commerce Software Subscriptions and Services, which is a tool that allows customers and partners to quote, order, and manage their service contracts and software subscriptions from one place. CCW-R enables users to create new or renew technical services and software subscription quotes, submit approved orders, and manage their contracts. CCW-R also provides features such as co-terming, contract alignment, service level changes, and deal discounts. CCW-R is designed to simplify the renewal process and enhance the customer experience

NEW QUESTION 21
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?

Meraki

Stealth watch

Tetration

App Dynamics

Stealthwatch is one of the Cisco Security product offerings that focuses on identifying abnormal or suspicious network behaviors, which can help customers with:
Detecting and responding to advanced threats across their network
Gaining visibility and control over their network traffic and activity
Improving their network performance, security, and compliance

NEW QUESTION 22
Which statement best describes the Success Plan?

a document capturing a comprehensive view of all customer health scores

a tool for report ng actions to management

a shareable document that captures all account activities

the blueprint for account teams to achieve customer success

NEW QUESTION 23
Which licensing model represents the highest value?

Transactional

Subscription

Pay as you go

Enterprise Agreements

Enterprise Agreements (EAs) represent the highest value for customers who want to simplify their software licensing and management across their organization. EAs provide customers with:
Unlimited access to a suite of Cisco software products within a defined technology domain for a fixed term and price The ability to deploy software anytime, anywhere, without additional costs or approvals The flexibility to grow and adjust their software usage without overage fees or penalties The convenience of co-terminating all their subscriptions at the end of the EA term The option to include Cisco services and support in their EA2

NEW QUESTION 24
Which task should a Renewals Manager perform during the Prospect phase?

Risk Assessment

Terms negotiation

Review new opportunities

Risk mitigation

NEW QUESTION 25
Which statement best summarizes the intended outcome of the Success Plan?

Grow incremental annual recurring revenue

Generate financial data that indicates a customer’s propensity to renew

Provide scheduling for resolving customer qual y issues

Development of a customer-centric view for achieving value from their portfolio

NEW QUESTION 26
What is the future state goal of licensing at Cisco?

Smart License

Standby License

Classic PAK

Right to use

Smart License is the future state goal of licensing at Cisco, which aims to:
Simplify and streamline license management across Cisco products and solutions Provide customers with a flexible and transparent way to consume Cisco software Enable customers to view and manage their licenses through a single portal (Cisco Smart Software Manager) Reduce operational costs and complexity for customers and partners

NEW QUESTION 27
Which service offering helps define the customer’s IT vision and strategy?

Support

Advisory

Optimization

Training

NEW QUESTION 28
What is the ATR on a $10, 000 one year recuring revenue contract?

$10,000

10% of $10,000

$10,000 divided by 12

$1,200

ATR stands for Annualized Total Revenue, which is a metric that measures the total revenue generated by a customer contract over a 12-month period. ATR is calculated by multiplying the monthly recurring revenue (MRR) by 12. For example, if a customer pays $100 per month for a service, the ATR is $100 x 12 = $1,200. Therefore, the ATR on a $10,000 one year recurring revenue contract is simply $10,000, since the MRR is already $10,000. ATR is useful for comparing the revenue potential of different contracts with different billing cycles or durations

NEW QUESTION 29
Which statement best describes an Accelerator?

An on-call service for customer support

A one-on-one deep dive on network issues

A one-on-one coaching engagement covering specific use cases

A hosted one-to-many educational webinar with live expert Q and A

NEW QUESTION 30
Which critical task must be performed during the Qualification phase?

validate customer inventory

develop a Success Plan

quote delivery

Renewal Plan development

According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities Updating the ATR report with any changes or corrections

NEW QUESTION 31
Which three financial metrics are critical in renewing subscriptions?(Choose three)?

Annual recurring revenue

Close rate

Net new sales

Training costs

Renewal rate

NEW QUESTION 32
Which task is the responsibility of the Renewals Manager?

billing recurring revenue contracts

managing recurring revenue risk

driving adoption of specific technologies

managing the Success Plan

one of the tasks that is the responsibility of the Renewals Manager is to manage recurring revenue risk, which includes:
Identifying and prioritizing renewal opportunities and challenges
Developing and executing renewal strategies and plans
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention Negotiating and closing renewal deals

NEW QUESTION 33
Which architecture addresses customer needs for voice, video, and data?

Security

Data Center

Collaboration

Enterprise networking

NEW QUESTION 34
Which action should a Renewals Manager take first?

Assign an RS to priority accounts

Meet and confirm the AM, CSS, CSM and their resources

Meet the customer and perform a renewals diagnosis

Download contract data and develop a renewals strategy

the first action that a Renewals Manager should take is to download contract data and develop a renewals strategy, which involves:
Using tools such as TPV, icebreaker, or CCW-R to access and analyze contract data Segmenting contracts based on their size, complexity, expiration date, product coverage, etc.
Defining objectives, actions, timelines, and resources for each segment Aligning with the account team on the renewals strategy and value proposition

NEW QUESTION 35
What is the future state goal of licensing at Cisco?

Smart License

Standby License

Classic PAK

Right to use

NEW QUESTION 36
What is the primary measurement of success for a Renewals Manager?

Iarr rate

Renewal success rate

Upsell percentage

Percentage of contracts closed

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