[Jun-2022 Newly Released] Pass ITIL-4-Foundation Exam - Real Questions & Answers [Q129-Q143]

Topic	Details
Topic 1	A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
Topic 2	Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value
Topic 3	The Guiding Principles Of ITIL 4 The Four Dimensions Of Service Management
Topic 4	Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value
Topic 5	How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes

QUESTION 129
Which type of change is MOST LIKELY to be initiated as part of the ‘service request management’ practice?

A normal change

An emergency change

A standard change

A change model

QUESTION 130
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

Information security management

Change enablement

Problem management

Service configuration management

QUESTION 131
Which guiding principle recommends coordinating all dimensions of service management?

Start where you are

Think and work holistically

Keep it simple and practical

Progress iteratively with feedback

QUESTION 132
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

Incident management

Service level management

Service request management

Change enablement

QUESTION 133
What is the primary focus of business capacity management?

Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

Review of all capacity supplier agreements and underpinning contracts with supplier management

Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

QUESTION 134
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

Service relationship management

Service consumption

The service value system

The’release management’ practice

QUESTION 135
What should a release policy include?

The process owner and process manager for each type of release

The roles and responsibilities for incident and problem resolution

The naming convention and expected frequency of each type of release

The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

QUESTION 136
Which practice has a purpose that includes aligning the organization’s practices and services with changing business needs?

Relationship management

Continual improvement

Service configuration management

Service level management

QUESTION 137
Which is considered by the ‘partners and suppliers’ dimension?

Using artificial intelligence

Defining controls and procedures

Using formal roles and responsibilities

Working with an integrator to manage relationships

QUESTION 138
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions m service quality?

Incident management

Change enablement

Service level management

Continual improvement

QUESTION 139
Which statement about the ‘four Ps’ of service design is CORRECT?

Processes refers to skill and training

Partners refers to suppliers and vendors

People refers to technology and tools

Products refers to producers and metrics

QUESTION 140
Which of these should be logged and managed as a problem?

Trend analysis shows a large number of similar incidents

A user requests delivery of a laptop